Four years after switching, I get my credit back
I wrote two blogs at the beginning of 2014 about my experience in switching my gas account from British Gas to Good Energy. The first blog on 8th January 2014 described the switch to Good Energy. I began the process on 12 November 2013 and by early January 2014 I was a Good Energy customer – the process was very straight forward.
The second blog was written on 20th February 2014 and described my efforts to get back the credit of £35 or so pounds I had with British Gas. At the time of writing that blog I still had not received the credit.
Someone from British Gas rang me at work shortly after the second blog to say if I gave him my customer number he would make sure I received the credit. I could therefore have received my credit in reasonably good time. However, not having my bill at work and therefore not having my customer number to hand, I said that I preferred to see how long the ‘normal’ process would take for a customer not in my happy position of being able to write a blog that someone in British Gas would read.
Well, about 4 years after I initiated the switch I have received my credit.
Posted by: rhoggett
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